All customers receive one year of free premium level support and our team of support technicians are very happy to help you to understand and use SourceGuardian. Our support includes fixes and free SourceGuardian upgrades for one year. We are also more than happy to listen to feature requests or unusual installation requirements. You may extend support annually in your user profile.
Unlike others, we're more than happy to support any of your customers if there is a specific need. We do expect our customers to create adequate documentation and to have a level of understanding in terms of installing the loaders for their PHP application, but we're very happy to support your customers if the need arises.